01 / Maintain
The room is only as good as its worst day.
Done right, maintenance is what keeps the service call from ever happening.
Real preventative maintenance, in full — the machine gets opened, cleaned, and checked on a schedule, not when a resident reports it. We maintain every brand on the floor. When something does need a deep repair or a part, we coordinate it through certified service partners across Florida — one call, we handle it.
We manage the whole chain — small repairs done on the visit; bigger ones, we bring in the right service partner, schedule it, and verify it's done
Service calls answered within 48 hours, locally
Every visit ends with a severity-tiered report per machine — photos, mileage, what's wearing, what's next
Leveling checked on every machine, every visit — the one thing that goes unchecked until a frame gives
Small repairs done on the spot — no separate quote, no return trip
Visits scheduled a year ahead; annual manufacturer tasks folded into the Q4 visit — no separate annual fee
Brand-agnostic — every manufacturer on the floor, cardio to reformers; replacements supplied and installed when a unit is done
ONE-TIME
Amenity Audit
Per-machine condition inspection with a severity-tiered report and replacement planning — written for Florida SIRS (Structural Integrity Reserve Study) reports. Stands on its own; complimentary when a maintenance program is signed the same visit.
RECURRING
Preventative Maintenance
Quarterly by default, monthly for high-traffic rooms. Six zones walked every visit — cardio, spin, Pilates, strength, free weights, accessories — with a report and photos each time.
SPECIALTY
Pilates Equipment, Installation & Maintenance
Reformers, towers, and chairs from Peak Pilates, Balanced Body, and Your Reformer — supplied by us, assembled and commissioned to manufacturer spec, then kept there: springs inspected for coil separation and tracked to their replacement cycle, ropes and clips, carriage and rails — documented per apparatus.
01 · AUDIT
One visit, every machine
Condition inspection per machine, severity-tiered. You get the report whether or not you sign a program.
02 · PROGRAM
Quarterly, scheduled a year out
Six zones walked every visit. Annual manufacturer tasks folded into Q4. Monthly for high-traffic rooms.
03 · RECORD
Report after every visit
Photos, mileage, what's wearing, what's next — written for the board packet and the reserve study.
04 · REPAIR, MANAGED
We run the fix
Small repairs on the spot. Bigger ones: we bring the right partner, schedule it, verify it's done. Past saving? We source and install the replacement — any brand.
What you get after every visit
A report the board can read in two minutes.
Every machine, every visit: what was done on the spot, what needs a decision, what's coming — each unit tagged Good Standing, At Risk, Past Due, or Shutdown, with photos and mileage. Page two is the per-machine log. The replacement-planning block drops straight into the reserve study.
View the sample report (PDF)
Equipment down?
Waiting on a manufacturer or a servicer?
If a machine has been down for weeks waiting on a part or a return visit, send us the model and the error. More often than not we have the part on the shelf — or a direct line to the factory that moves faster than the ticket queue.
Get it running
Every visit, six zonesCardioSpinPilatesStrengthFree WeightsAccessories
The FWD Standard
Real preventative maintenance, in full.
Most service in our industry is reactive — equipment gets attention when something breaks. FWD's preventative maintenance (PM) service is built around the manufacturer's full PM checklist, plus the reporting and planning data condos, clubs, and multifamily properties actually need. Here's how that compares to a typical service visit.
✓Done as standard
Beyond manufacturer spec
~Sometimes done / varies
—Not in scope
Industry Average
Common Practice
Manufacturer Spec
Recommended
Standard
On the visit
Open machines for internal inspection (motor compartment, weight stack, panels)
~
✓
✓
Clean — frame, motor compartment, rails, weight stack interior, sweat trays
~
✓
✓
Lubricate all contact points — pivots, bushings, swivels, joints
~
✓
✓
Inspect + adjust leveling on every machine
~
✓
✓
Small repairs handled during the PM visit
—
—
✓
Scheduled visits with calendar + advance notice
~
—
✓
Test TV / internet / console firmware on connected cardio
~
✓
✓
Inspect accessories — bands, balls, mats, foam rollers, jump ropes
—
~
✓
How we operate
Preventative posture (planned visits) vs. reactive service
~
✓
✓
Visit data — severity scores, photos, mileage logs, written report
~
✓
✓
Brand-agnostic across all manufacturers (no dealer lock-in)
~
—
✓
Annual tasks (cable replacement, weight stack disassembly) folded into PM
~
✓
✓
Audit before quoting a PM contract
—
—
✓
Measurable severity framework (Good Standing / At Risk / Past Due / Shutdown)
—
—
✓
Replacement planning summary with every audit
—
—
✓
Out-of-service tagging when a critical check fails
~
~
✓
FWD additional services
Severity-tiered findings report on every visit
—
—
Photo documentation per machine, per visit
—
—
Multi-brand console odometer / hours logging
—
~
Walk-the-floor 6-zone audit logic (Cardio · Spin · Pilates · Strength · Free Weights · Accessories)
—
—
Written so it drops into a Florida SIRS reserve study
—
—
Quarterly cadence with annual tasks folded in (no separate annual fee)
—
—
Manufacturer-recommended PM, in full.
Plus the written record properties need for reserve planning + insurance.
Industry Average
Service visits in this industry are typically reactive — focused on fixing what's broken. PM tasks are partial; reporting is light. Service is often dealer-tied to a single brand.
Manufacturer Spec
The OEM's full PM checklist — open, clean, lubricate all contact points, log mileage, inspect cables, replace consumables on cadence. The standard the equipment is engineered for.
FWD
Full manufacturer PM, executed across every brand on the floor, on a scheduled cadence. Severity-tiered report on every visit. Replacement planning summary, written for Florida SIRS reserve studies.
03 / Design & Consultation
When a room needs designing, ours start with your numbers.
Based on real data. Current formulas. Future projections. Developed for your space, your environment, your users. Before a single piece is ordered, you see the room — rendered, budgeted, and justified line by line.
Fitness Centers
Pilates & Reformer Studios
Cycling Studios
Yoga & Barre Rooms
Recovery Rooms
FWD Design Rendering
Space Plan
STEP 01
Listen & Measure
Your property, your demographic, your traffic. We size the room from how it will actually be used — not from a template.
STEP 02
Render & Justify
Full renderings of the finished space with every piece placed and budgeted. Every feature has a reason. Every line is explained.
STEP 03
Deliver & Stand Behind It
Installed, commissioned, photographed as built. Then we stay — because the room is only as good as its worst day.
04 / Equip
When the design calls for it, we supply it.
Cardio, strength, and functional — and the Pilates reformers, towers, and chairs your studio needs from Peak Pilates, Balanced Body, and Your Reformer, supplied, installed, and maintained under the same roof. A deliberate selection driven by your traffic and your demographic. Every feature has a reason. Every piece is justified. If we wouldn't put a piece in our own facility, we won't put it in yours.
